Maximizing your chances of getting your ride requests filled

Heather Hill, Volunteer and Member Services Coordinator

While we typically have a 97% success rate of matching volunteer drivers with our members’ ride requests, some times of the year are more challenging. During the summer (primarily July, August, and early September), many of our volunteers take extended vacations and we have more ride requests than we are able to fill. Rides can be difficult to fill during the winter holidays (mid-December to early January) as well.

As a reminder, full members may request up to five round trip rides per month. Rides are our most popular request and this policy is in place to ensure all members have access to our volunteer transportation.

We recruit and train new volunteer drivers all year long but sometimes demand for rides exceeds our capacity.

We’d like to share a few tips on maximizing our members’ chances of securing a volunteer driver for their ride request.

  1. Make your request as early as possible. Our official policy asks for ride requests at least 3 business days in advance, but the more time staff has to promote the rides to the volunteers, the better the chances of finding a match.

  2. During the summer months and winter holidays, please be mindful of our ride capacity when making your requests. It can be challenging for us to meet ride demand during these times. If at all possible, schedule more important appointments before or after the peak travel season.

  3. Many of our volunteers prefer not to drive downtown. For downtown appointments, please consider requesting two one-way trips (or a one way drop off only). This makes it easier on our volunteers and will improve chances of securing a volunteer. If you are choosing between providers and have the option, pick one nearby.

  4. When making your request, please make sure to include the date, time of pick up and appointment, destination, length of appointment, doctor or suite, and any assistive devices you use (cane, walker, rollator). When the volunteers know exactly what to expect, they are more comfortable accepting the request.

  5. Be available by phone to confirm the details and be ready to go when the volunteer arrives to pick you up. Bring your cell phone or carry the volunteer’s phone number with you so you can communicate about pick up time or any changes.

  6. Enjoy your trip together and safe travels!

NNV is pleased to be part of your transportation solutions. Please see our website Transportation Resources page for alternative transportation options that may be available to you.

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Through a centrally-coordinated, local network of screened volunteers and vetted professional providers, Northwest Neighbors Village offers its members transportation to medical appointments, grocery shopping assistance, home repairs and handyman help, computer and technology assistance, access to social and cultural activities and more.

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